Brentwood Estates

Positive Reviews:

• Entertainment and activities, including singing, are appreciated and create a good atmosphere for the residents.
• Many reviewers highlight the caring and loving staff, mentioning their efforts to make residents feel supported and at home.
• The administration is praised for their hard work and dedication, especially in facilitating timely move-ins.
• Residents enjoy modern and tasteful accommodations, tasty and healthy meals, and a variety of engaging activities.
• The community is described as beautiful, welcoming, and a place where residents can easily make friends and feel at home.
• Staff members are specifically commended for their kindness, care, and the ability to create a family-like environment.

Negative Reviews:

• Some reviewers express concerns about the facility's maintenance, particularly regarding snow and ice removal from parking lots.
• There are complaints about the decline in service quality over time, including cleaning services and food quality.
• Allegations of severe maintenance issues, such as black mold and structural integrity problems, raise serious health and safety concerns.
• There are reports of inadequate staff response to residents' needs and emergencies, suggesting a lack of care and support.

Mixed Reviews:

• While many reviews praise the staff and facilities, some highlight significant areas of concern that potential residents and their families should consider.
• The community is generally well-regarded for its atmosphere, activities, and staff, but issues with maintenance and service quality need to be addressed.