Brentwood By The Bay

Summary of Reviews:

• Several reviews express dissatisfaction with the staff's attitude, including management and the director, describing them as rude, obnoxious, and unprofessional. Concerns were raised about the treatment of residents, especially those unable to speak for themselves.
• There are complaints about the facility's capability to handle dementia patients, with one reviewer advising against placing loved ones with dementia here due to inadequate care.
• On the positive side, Brentwood Assisted Living receives praise for its beautiful, clean, and inviting environment. Staff across various departments are commended for their caring and supportive nature towards residents and their families.
• Nursing students found Brentwood by the Bay to be a valuable learning environment, highlighting the facility's safe, comfortable living conditions, state-of-the-art amenities, and the staff's 24/7 availability.
• Residents and visitors appreciate the gorgeous views, the quality of care, and the socialization opportunities. The food, security, and daily activities also receive high marks.
• A former employee criticizes the management's attitude and lack of support for staff growth, mentioning issues with heavy lifting and staff shortages.
• Management's behavior is again criticized in another review for speaking negatively about residents.
• Conversely, some staff and management members are praised for their kindness, compassion, and professionalism, contributing to a positive living environment for residents.
• The facility's aesthetics, including breathtaking bay views and tasteful decoration, are highlighted as major positives.
• Staffing shortages are acknowledged but noted as a common issue across many facilities.