Braemar Living At Wallkill

Positive Reviews:

• Many reviewers have praised the facility for its beautiful environment and the pleasant, helpful, and accommodating staff.
• Residents and their families have noted significant improvements in happiness and health due to the quality of care and the welcoming community.
• The food quality has been highlighted as very good, contributing to the residents' satisfaction.
• Some families have observed a positive change in staffing and responsiveness to concerns, leading to better care for residents.
• The facility's activities and the ability for residents to maintain their dignity and happiness have been appreciated.

Negative Reviews:

• Several reviewers have expressed concerns about management, describing it as horrible, unorganized, and unprofessional.
• There have been complaints about medication mistakes and neglect, particularly as residents' needs increase.
• Some families have reported a lack of caring from the medical manager and a general feeling of their loved ones being mistreated or neglected.
• Understaffing issues have been mentioned, leading to delays in assistance and care for the residents.
• There is a sentiment among some reviewers that the facility operates more like a glorified nursing home rather than a senior living facility, with a warning to research other places.

Mixed Reviews:

• While some families have seen improvements in staffing and care after raising concerns, others feel that their complaints have not been adequately addressed.
• The facility has been described as both a beautiful and welcoming place for residents and a location where some have experienced regret and dissatisfaction with the level of care.