Boulevard Alp

The reviews for Boulevard ALP present a mixed picture of the facility, highlighting both its strengths and areas for improvement. Several reviews praise the staff's kindness, compassion, and professionalism, noting that the needs of residents are met in a loving manner. The facility is commended for its cleanliness, lovely accommodations, and the range of services provided, including medical and social support. The efforts of specific staff members in facilitating smooth transitions for new residents and their responsiveness to residents' needs are frequently mentioned.

However, there are concerns about understaffing, with some reviews indicating that the dining room service has declined post-COVID and that the facility overall is severely understaffed. This has reportedly led to undercooked food and long waits for services. Management issues are also highlighted, with criticism directed towards the new leadership for not effectively addressing these challenges. Despite these criticisms, many reviewers express satisfaction with the care their loved ones receive, the variety of activities available, and the overall atmosphere of the facility.

Positive experiences include the facility's ability to cater to specific cultural and religious needs, such as providing glatt kosher food and hosting Jewish holiday celebrations. The importance of a caring and attentive staff is a recurring theme, with many reviewers expressing gratitude for the support their family members receive. The facility's cleanliness, safety, and welcoming environment are also praised.

On the downside, there are serious complaints about bedbug infestations and a perceived lack of concern from the directors about resident welfare. Despite these issues, some residents describe Boulevard ALP as a comfortable and secure home, appreciating the private rooms, daily activities, and the sense of community among residents.

In summary, while Boulevard ALP is appreciated for its caring staff, range of services, and efforts to create a homely environment, concerns about understaffing, management, and cleanliness need to be addressed to ensure the well-being of all residents.