Boulder Ponds Senior Living

Positive Aspects:

• Employees have formed strong relationships with coworkers, residents, and their families, highlighting a friendly and supportive environment.
• The building's location and aesthetics are praised, along with the kindness and sincerity of the staff.
• Staff members, including those in admissions and memory care, are commended for their attention to detail, compassion, and exceptional care.
• The leadership team is recognized for maintaining composure under pressure.
• Some employees describe the facility as a family-like environment, emphasizing cleanliness, respect, and warmth.
• Management is noted for treating employees with respect, addressing concerns seriously, and providing competitive pay rates.

Areas for Improvement:

• Concerns about resident safety, including unresponsive emergency call systems and difficulties with facility features like patio/balcony doors.
• Issues with management and staffing, including high turnover rates and understaffing, which impact resident care and services.
• Challenges in communication and responsiveness from the office staff, leading to frustration among caregivers.
• Some reviews suggest that while the facility is aesthetically pleasing, there is a need for more effective management and genuine care for both residents and staff.

Overall Sentiment:

While Boulder Ponds receives praise for its friendly environment, dedicated staff, and beautiful facility, there are significant concerns regarding management, staffing, and safety protocols. Addressing these issues could enhance the quality of care and overall experience for residents and their families.