Bonaventure Of Vancouver

Positive Feedback:

• Some staff members, including specific individuals in leadership and care roles, are praised for their compassion, helpfulness, and dedication to residents.
• Several reviewers appreciate the facility's aesthetics, describing it as beautiful and a nice addition to the community.
• One reviewer highlighted the convenience of not having to worry about cleaning, thanks to the housekeeping services.
• Some residents and visitors feel welcomed by the reception and sales office staff, noting their incredible and friendly demeanor.
• There are positive remarks about the community's activities and the adventures it offers to residents.

Negative Feedback:

• Many reviews criticize the facility for poor management, dishonesty, and prioritizing profit over resident care.
• Understaffing and high turnover rates are frequently mentioned, leading to inadequate care and unmet promises.
• Communication issues between staff and management, as well as between the facility and families, are a common complaint.
• Several reviewers express concern over the cleanliness and maintenance of the facility, particularly in the memory care unit.
• There are reports of residents not receiving proper personal care, including instances of residents being left in soiled clothing and not receiving necessary medical attention in a timely manner.
• The cost of care is highlighted as a concern, with some stating it is not reflective of the service quality received.

Mixed Feedback:

• While some employees and former employees speak highly of their coworkers and the care provided to residents, others cite challenges such as hard work conditions and the impact of understaffing on their ability to deliver quality care.
• The dining experience receives mixed reviews, with some dissatisfaction expressed over the menu options and quality of food.