Bonaventure Of Pueblo

Reviews of Bonaventure senior living facility present a mixed picture, with several concerns raised by family members and a former employee, but also some positive feedback from residents and their families.

• Several reviewers express disappointment with the level of care and service, particularly in the assisted living section. Complaints include short staffing, untrained employees, delayed maintenance, and poor management. Specific issues mentioned include medication errors, unattended oxygen needs, and slow response times to call buttons.
• Food quality and variety receive mixed reviews, with some finding it satisfactory while others describe it as inconsistent and lacking in options.
• One reviewer praises the character of one of the owners, highlighting their dedication to enhancing the quality of life and dignity for seniors, which positively influenced their perception of the facility.
• Communication and interaction with the community leadership, including the director, are described positively by some, indicating that they are helpful and understanding of residents' needs.
• Activities and the opportunity for fellowship among residents are appreciated, with some finding the planned events fun and well-organized.
• Concerns are raised about the facility's appearance versus the reality of living there, with some suggesting that the initial sales presentation sets false expectations. The impact of COVID-19 on services and the quality of life for residents is also a point of contention, with some feeling that the facility has used the pandemic as an excuse for cutbacks and poor service.
• A former employee criticizes the management and training provided, particularly highlighting issues with staff-to-patient ratios and the lack of support for staff in managing their duties.

Overall, while there are some positive aspects noted, such as the quality of food and the efforts of some staff members, the majority of reviews raise significant concerns about the management, staffing, and quality of care at Bonaventure. Prospective residents and their families are advised to consider these reviews carefully.