Bonaventure of East Wenatchee

Positive Reviews:

• Attended events like happy hour, Father's Day BBQ, and Halloween trick or treating were highly praised for their excellent experience, great food, customer service, and interaction between residents, staff, and visitors.
• Staff described as very nice, great to work with, knowledgeable, friendly, and helpful. The building is very clean and tidy.
• Personal experiences of moving in with a family member highlighted the caring and helpful nature of the staff, fun activities led by an enthusiastic activities director, and a strong sense of community among residents.
• Working environment praised for friendly and caring staff and residents, with attention to the needs of each resident.
• Former housekeeper shared a positive personal experience of hard work and going the extra mile for residents, despite being let go.

Negative Reviews:

• Communication issues and unprofessional management practices reported, including termination without proper notice and lack of care for employees.
• Quality of care impacted by heavy turnover, changes in upper management, and a need for improvement in staff engagement and service levels.
• Concerns about the work environment in Memory Care, including mean supervisors and directors, and overall neglect and abuse of residents.
• Reports of management not caring about personal life issues, understaffing, lack of proper certifications among staff, and disregard for COVID-19 protocols.
• Issues with drama, work ethic, wrongful termination, and neglect and abuse of residents highlighted, along with management prioritizing money over people.
• Challenges in getting assistance and acknowledgment despite high costs, with a call for better cooperation from the facility.

Mixed Reviews:

• Some reviewers expressed satisfaction with the facility's cleanliness, staff, and events, while others highlighted significant concerns regarding management practices, staff behavior, and resident care.