Bonaventure Of Albany

Reviews of Bonaventure of Albany present a mixed picture, with some highlighting the caring and motivated team, beautiful facilities, and a variety of activities for residents. Positive comments mention the dedication of the staff, the well-maintained and welcoming environment, and the community's great location. Special mentions are made of the longest-serving med aide in Bonaventure's history and the management's genuine care for both residents and staff.

However, several reviews raise serious concerns about the facility's management and care quality. Issues cited include neglect of residents, such as not receiving food or medication on time, poor communication with family members, and difficulties in obtaining refunds for services not rendered. Some reviewers describe the management as incompetent and accuse them of lying to family members. There are also complaints about the treatment of staff, including problems with payment and a lack of support from management.

One review specifically warns of potential scams, mentioning legal actions due to issues with billing and deposits. Despite these negative experiences, some families have had positive interactions, particularly praising staff members for their patience and assistance during transitional times.

Overall, while there are heartfelt endorsements of the community and its staff, significant concerns about management practices, resident care, and transparency suggest a need for careful consideration and due diligence by prospective residents and their families.