Blue Hills Rest Home

Positive Reviews:

• Staff is described as wonderful, caring, and treating residents like family.
• Facility is clean, well-maintained, and provides a comfortable environment for residents.
• Food is prepared by hand and rooms are kept clean and organized.
• Some reviewers highlighted the beautiful property and the professional, caring nature of the facility, especially for those dealing with dementia.
• Several reviews praised specific staff members for their helpfulness with paperwork and support during difficult times.
• One reviewer mentioned the facility being run by a family, ensuring personalized care and attention.

Negative Reviews:

• Concerns about bed bugs and lack of certified or experienced staff.
• Some reviews mentioned a lack of exercise for residents and a quick deterioration in their health.
• Complaints about rude employees, unprofessional management, and a focus on money over resident care.
• Issues with cleanliness, including smells and pests, were noted alongside concerns about inexperienced nursing staff.
• Allegations of verbal and possible physical abuse by staff members, some of whom are accused of substance abuse.
• Unprofessional behavior and rudeness from management, particularly mentioned in relation to handling staff and residents.

Mixed Reviews:

• While some reviews commend the facility for its cleanliness and staff continuity, others criticize it for a lack of professionalism and care.
• The atmosphere and staff friendliness were praised, yet there were also reports of a negative work environment and drama.