Bloom At Lakewood

Positive Aspects:

• Facilities, including Bloom at Lakewood, are generally clean and well-maintained, with large apartments available for residents.
• Staff across these facilities are described as kind, caring, attentive, and capable of providing constant communication, especially during the COVID-19 pandemic.
• Residents are kept safe and happy, with personalized care that helps them regain independence and improve their quality of life.
• Special mention of staff going above and beyond to keep families connected during difficult times, such as providing pictures, videos, and facilitating FaceTime calls.
• Some facilities offer tiered programs that help residents require less care over time, contributing to their ability to return home.
• Transitioning to these living environments has been made easier by the staff's care and compassion, helping new residents adjust to their surroundings.
• Affordable options with great amenities, including transportation to grocery stores and medical appointments, meals in a beautiful dining area, and opportunities for socialization.

Areas for Improvement:

• Some facilities, including Haven (formerly Bloom), are reported to be short-staffed, leading to delays in non-urgent care and maintenance issues.
• Cleanliness in high traffic areas, such as lobbies and elevators, needs more attention to prevent dirt from being tracked into residents' apartments and to improve first impressions for visitors.
• Residents' requests for simple activities, like assistance with walking, are sometimes unmet due to staffing issues.
• Apartments, while spacious, can be dated and in need of updates, particularly concerning carpeting and general maintenance.

Conclusion:

Overall, the reviews highlight a mix of highly positive experiences with care, attention, and facilities at places like Bloom at Lakewood, alongside areas for improvement, particularly in staffing and maintenance at Haven. The dedication of staff to resident well-being is a consistent theme, suggesting a strong foundation of care that could be enhanced with attention to the noted concerns.