Birchwood Suites

Positive Reviews:

• Many reviewers highlight the cleanliness and friendliness of the facility, noting it as a warm, caring, and charming place.
• Staff are praised for their warmth, attentiveness, and the excellent standard of care they provide, taking the time to get to know and care for each resident's individual needs.
• Several reviews commend the facility for its comfortable accommodations and the variety of activities available for residents.
• Family members express gratitude for the peace of mind and satisfaction they feel knowing their loved ones are well cared for, describing the facility as a blessing and a home away from home.
• Some reviews specifically mention the positive impact of new management and staff, highlighting improvements in care and communication.

Negative Reviews:

• Concerns are raised about high staff turnover rates and the impact this has on the quality of care and consistency.
• Some reviewers report serious issues such as neglect, malnourishment, dehydration, and unaddressed injuries leading to hospitalization and, in one case, death.
• There are complaints about the facility's response to emergencies and the level of care provided during night shifts and weekends.
• A few reviews express dissatisfaction with the facility's communication, particularly in response to concerns raised by family members.

Mixed Reviews:

• While many reviews praise the facility for its care and environment, a few recount experiences that suggest a need for improvement in certain areas, such as staff responsiveness and handling of critical care situations.
• The facility is described as clean and well-run by many, but some experiences highlight potential issues with resident safety and well-being.

Overall, the reviews of Birchwood Suites present a mixed picture, with many families expressing satisfaction and gratitude for the care their loved ones receive, while others raise serious concerns about aspects of care and management.