Birchwood at Hopewell

Summary of Reviews:

• Some residents have expressed disappointment with sudden added service fees and poor on-site management, leading to considerations of relocating.
• While the apartments are described as nice and the establishment clean, there are concerns about the lack of overall WiFi, poor Verizon cell service, and the design of the apartments being restrictive for those with mobility challenges.
• Feedback on the redecoration has been mixed, with some areas like stairwells remaining uncleaned and a lack of consideration for working residents over 55 due to daytime events.
• Positive remarks include the convenient location, friendly staff, and amenities such as elevators, laundry, and trash rooms on each floor. The proximity to a strip mall is also appreciated.
• Communication issues with the office staff have been noted, particularly during the pandemic, with reports of unanswered phone calls and unreturned messages.
• One review detailed a highly negative experience with property management following a family member's death, describing the management as unprofessional and unsympathetic.
• Despite some negative experiences, there are reviews that praise the facility as a nice place for seniors, highlighting spacious apartments, friendly staff, and a safe, independent living environment.
• There are mixed experiences regarding the atmosphere, with one review mentioning the lobby smelling like stale cigarettes.