Birches At Arbour Square

The Birches at Harleysville has received a variety of reviews from employees, visitors, and family members of residents. Many employees express immense satisfaction with their jobs, citing a caring and supportive management team, a strong sense of community, and a genuine love for the residents. The new management, including the Executive Director, has been praised for their hands-on approach and dedication to both staff and residents.

Visitors and entertainers have noted the community's cleanliness, effective COVID protocols, and the engaging and well-cared-for residents. Renovations aimed at enhancing the living environment and expanding memory care services have been well received.

Family members have shared mixed experiences. Some report being very pleased with the care and attention their loved ones receive, highlighting improvements in their relatives' health and well-being. However, there are also reports of communication issues, neglect, and dissatisfaction with how complaints and requests are handled, including concerns over the treatment of employees and the handling of personal information.

Despite some negative feedback, many reviews highlight the positive aspects of The Birches, such as the dedication of the staff, the cleanliness of the facility, and the overall sense of community and care for the residents. The management team's efforts to maintain a COVID-free status and their engagement in activities like the Summerfest have also been commended.

Overall, while there are areas for improvement, particularly in communication and handling of specific concerns, The Birches at Harleysville appears to be a community where many staff members and residents feel valued and cared for.