Birch Run Fields Assisted Living

Negative Reviews:

• One reviewer described the facility as poorly managed, with employees not being paid correctly or treated with respect. They also mentioned a lack of training and unfair termination practices.
• Another reviewer highlighted safety concerns, stating they were asked to perform tasks they were not certified for, such as bathing and dressing residents.
• Complaints about management and the quality of care were common, with one reviewer mentioning a lack of groceries for meals and a high turnover rate.
• A brief review simply suggested going somewhere else, indicating dissatisfaction.
• The facility was referred to as "the embarrassment of Birch Run," with a strong recommendation to seek alternatives for loved ones.

Positive Reviews:

• Some reviews noted significant improvements under new ownership, including a caring administrator, better staff, and improved food service.
• Positive remarks were made about the cleanliness of the facility, the caring nature of the staff and administrators, and the variety of activities available for residents.
• One reviewer emphasized the importance of forming one's own opinion by visiting the facility, praising the new management team and the care provided to residents.
• Comments about friendly staff and a welcoming environment were also mentioned, with one reviewer specifically praising a manager for making their loved ones feel at home.