Birch Heights

Positive Feedback:

• Many reviewers express satisfaction with the friendly and caring staff, highlighting individuals who have made significant positive impacts.
• The facility is described as clean, well-cared-for, and beautiful, with some residents and visitors noting a homey atmosphere.
• Several reviews mention the pleasant and relaxed atmosphere, with one resident's family finding the food a bit too sophisticated for their taste but still appreciating the environment.
• Some residents and their families are happy with the community, mentioning that their loved ones love living there and feel at home.

Negative Feedback:

• Concerns are raised about the dining experience, specifically the segregation of vaccinated and unvaccinated residents, and a decline in the number of servers leading to long wait times for meals.
• Several reviewers are unhappy with the food quality, mentioning "mystery meat" and a desire for improvement.
• Financial and administrative issues are a common theme, with complaints about annual rent increases, difficulties in obtaining refunds, and perceived bait-and-switch tactics regarding the cost of living in the facility.
• There is frustration over the facility's handling of renovations and the allocation of funds, with some feeling that money is spent on unnecessary updates while staffing and service quality decline.

Mixed Feedback:

• While some reviews praise the facility's cleanliness and staff friendliness, others express disappointment with the value for money, particularly in relation to food services and rent increases.
• The community's atmosphere receives both praise for its friendliness and criticism for the demeanor of some residents.