Birch Assisted Living

Positive Reviews:

• Many residents and their families express deep appreciation for Birch Assisted Living, highlighting the relief and peace of mind they've found in this residence.
• Staff members are praised for being patient, kind, understanding, and hardworking, ensuring all needs and wants of the residents are met.
• Several reviews commend the facility for its cleanliness, great staff, and the high level of care provided, making residents feel well taken care of and at home.
• Some residents have lived at Birch Assisted Living for many years, appreciating the comprehensive services including medication management, food, therapy, and transportation.
• The facility is described as a blessing by family members, who are reassured by the outstanding care and safety provided to their loved ones.
• One review highlights the owners' dedication to the residents and staff, noting the provision of fresh food, transportation, and various amenities and activities.

Negative Reviews:

• There are complaints about residents being left at doctor's appointments for hours and concerns about the level of care provided.
• Some reviews criticize the staff's competence and attitude, describing them as rude and disrespectful.
• One particularly harsh review accuses the facility of prioritizing profit over resident health, leading to inadequate care.
• Concerns are raised about the language skills of the employees and the communication barriers this creates.
• A review mentions a personal conflict with the staff, threatening legal action over alleged mistreatment.

Conclusion:

While Birch Assisted Living receives a mix of reviews, the majority are positive, highlighting the caring and dedicated staff, the quality of care, and the amenities provided. However, there are some serious concerns and negative experiences that potential residents and their families may want to consider.