Big Sky on Waterford

Big Sky memory care receives a mix of positive and critical reviews, highlighting various aspects of its service and environment. Many reviewers express satisfaction with the care, atmosphere, and activities provided. One family member noted significant improvement in their loved one's quality of life since moving to Big Sky, praising the spacious, apartment-like atmosphere and the staff's ability to handle residents with care and respect. Residents themselves and employees have shared positive experiences, mentioning the great food, hospitality, and the supportive work environment that aligns with the mission statement "Caring People. Serving People. Improving Lives".

Several reviews commend the new management for introducing more outings and activities, enhancing the living experience for residents. The facility is described as beautiful, with friendly staff, professional management, and impressive holiday decorations. Activities such as bingo, pet therapy, and a variety of fitness and enrichment programs are highlighted as key components of the vibrant community life at Big Sky.

However, there are critical reviews as well, with one mentioning poor management practices, including harassment and verbal abuse from supervisors, and a lack of accountability for mistreatment of residents and employees. Another review advises keeping loved ones away due to negative experiences and a perceived lack of accountability.

Overall, while many reviews paint Big Sky as a caring and engaging community for seniors, there are concerns about management practices that potential residents and their families may want to consider.