Bickford Of Urbandale

Positive Reviews:

• Many reviewers have expressed extreme satisfaction with the care provided at Bickford of Urbandale, highlighting the homey atmosphere, engaging activities, and good communication with families.
• Several reviews commend the caring and compassionate staff, noting that they go above and beyond in providing care.
• The facility is praised for its beautiful interior and inviting environment, making residents and visitors feel welcome.
• One reviewer specifically appreciated the facility for its high principles and ethics, contrasting it positively with other facilities.
• The staff's genuine and caring nature is frequently mentioned, with one reviewer noting the joy they feel every time they visit.

Negative Reviews:

• However, there are some negative experiences shared, including one reviewer who strongly advises against placing loved ones in Bickford, citing dishonesty and overall dissatisfaction.
• A visitor reported rudeness from one of the receptionists, who failed to answer their question.
• One family experienced poor communication from the management, especially during a critical time, and found it difficult to resolve issues regarding final charges.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff's care and the facility's environment, there are notable exceptions that highlight areas for improvement, particularly in communication and management responsiveness.