Bickford Of Suffolk

Positive Reviews:

• Facility is described as amazing, beautifully decorated, and very clean.
• Staff, including the director, nurses, kitchen staff, and activities directors, are praised for going above and beyond.
• Communication with families is highlighted as excellent, especially during COVID-19, with effective safety protocols in place.
• Residents enjoy a variety of fun and creative activities.
• Some reviewers note the facility as a great place to work and describe it as family-like.
• Comments on the intimate setting and the high level of attention and care provided to residents.
• Facility is appreciated for its cleanliness, large dining areas, and amenities like a giant TV room and game room.
• Some family members express gratitude for the caring and safe environment provided for their loved ones.

Negative Reviews:

• One reviewer experienced workplace issues, including being let go after making a formal complaint about bullying.
• Concerns about changes in medication without family notification and perceived insufficient care.
• Some family members report issues with staff responsiveness and cleanliness in residents' rooms.
• Criticism towards the facility's management and the need for improvements in staff training and patient care.

Mixed Reviews:

• While many reviews praise the facility and staff, some highlight significant areas for improvement, particularly in communication and resident care.
• The facility's environment and amenities receive positive feedback, but concerns are raised about the level of care and management.