Bickford Of Spotsylvania

Negative Reviews:

• Issues with medication management, especially for residents with dementia, leading to suffering due to unmanaged pain and anxiety.
• Financial disputes, including demand letters for additional payments after all procedures for transferring a resident were followed.
• Reports of neglect, including residents staying unbathed, rooms left unclean, and overall poor care.
• High staff turnover, including directors and nurses, leading to a shortage of staff and unmet resident needs such as assistance with daily activities and medication management.
• Complaints about the quality of food and the cleanliness of the facility.
• Concerns about the safety and dignity of residents, including one report of a resident with long, untrimmed nails, body odor, and unchanged clothing.

Positive Reviews:

• Some family members and staff describe Bickford as caring, compassionate, and family-oriented, with a staff that treats residents and each other like family.
• Reports of residents feeling at home and well cared for, with some staff members expressing love for their work and the residents.
• Positive experiences in the memory care unit, with staff and residents forming close, familial bonds.

Mixed Feedback:

• While some reviews highlight the compassionate care and family-like atmosphere, others strongly criticize the facility for neglect, financial issues, and lack of proper care.
• There are reports of significant staff turnover and dissatisfaction with management, contrasting sharply with some employees' positive views of their workplace.