Bickford Of Shelby Township

Negative Reviews:

• Concerns about cleanliness and safety, with reports of dirty facilities and lack of socialization for residents.
• Management and head nurse accused of poor communication and lack of follow-through on resident care.
• Facility deemed unsuitable for memory care due to inadequate management and staffing.
• Reports of caregivers using drugs on duty, poor food quality, and neglect in emergency care situations.
• Complaints about the facility's evaluation process for care levels, leading to inadequate care for residents with dementia.
• Staff accused of lacking understanding in dementia care and inappropriate behavior towards residents.
• Employee overheard speaking negatively about the facility and mocking residents.

Positive Reviews:

• Praise for the facility's efforts to personalize care and bring joy to residents.
• Employees express pride in the company's family values and the care provided to residents.
• Positive feedback on the work environment and professional staff.
• Facility described as beautiful with a homey atmosphere and excellent staff.
• High marks for the facility's elegance, quality of nursing staff, and management.

Mixed Feedback:

While some reviews highlight the facility's beautiful decor and efforts to create a welcoming environment, others raise serious concerns about management, staff behavior, and the quality of care provided. Prospective residents and their families are advised to thoroughly research and visit the facility to make an informed decision.