Bickford Of Raytown

Positive Reviews:

• Photos showing the cleanliness of the facility, including neatly lined up trash, were appreciated and gave a good impression of the housekeeping standards.
• Staff, including management, were described as gracious and wonderful, contributing to a well-maintained and beautiful facility.
• Some reviewers highlighted compassionate caregivers and attentive administrative and management staff, leading to a positive living experience for residents.
• First-time visitors noted the facility's cleanliness and the pleasant and helpful staff, with residents appearing happy.
• Improvements and positive changes in the facility were acknowledged, attributing them to the efforts of specific staff members.

Negative Reviews:

• Several complaints about neglect and abuse, including issues with medication management, hygiene, and cleanliness.
• Reports of bedbug problems that were not effectively addressed.
• Concerns about the staff's behavior, including lack of care, being mean to residents, and inappropriate conduct.
• Communication issues with management and corporate offices, with complaints and concerns reportedly ignored.
• Problems with the facility's handling of medical issues and emergency situations.
• A resident was sent to the hospital and subsequently not allowed to return to the facility, causing distress for the family.

Mixed Reviews:

• While some reviews praised the staff and management for their care and attention, others criticized them for neglect and poor communication.
• The quality of food and activities was described as inconsistent, with some residents enjoying their time while others faced issues.