Bickford Of Portage

Positive Reviews:

• Many reviewers highly recommend Bickford for its exceptional service, highlighting the friendly staff who go above and beyond to ensure residents have a great experience.
• Residents enjoy social interaction, physical activity, and great food, contributing to a positive living environment.
• Bickford is praised for its effective communication, especially during medical issues, and for keeping families well-informed.
• The facility is noted for its ability to care for both memory care and senior care residents, allowing couples to stay together.
• Staff, including the director and nurses, are commended for their caring, professional, and responsive approach to residents' needs.
• Many touching moments of sincere caring from leadership and staff were observed, especially during difficult times such as transitions to hospice care or a resident's passing.
• Employees express pride in working for Bickford, citing the high level of care, the supportive company backing, and the joy of enriching residents' happiness.

Negative Review:

• One reviewer expressed dissatisfaction with their employment experience at Bickford, citing discomfort, overwhelming responsibilities, and perceived disrespect by management.
• Issues with favoritism, scheduling conflicts, and management's approach to resolving staffing issues were highlighted as areas of concern.

Overall, Bickford receives high praise from residents' families and employees for its care quality, staff dedication, and the positive impact on residents' lives. However, one review points to potential management and operational challenges from an employee perspective.