Bickford Of Peoria

Positive Reviews:

• Bickford House is praised for its elegant, well-maintained facility, offering fresh, on-site prepared meals, and a variety of included services such as weekly laundry, utilities, and emergency systems.
• Residents enjoy a range of activities, access to a library, family meeting room, and the ability to personalize their apartments with their own furniture and decorations.
• The staff, including the facility director, is noted for being personable, responsive, and thorough in their duties.
• Cost is considered below average for the area, with assistance provided for applying for benefits and insurance. The facility is also pet-friendly.
• Many reviews highlight the friendly, kind, and compassionate nature of the staff, making it a safe and caring environment for residents.

Negative Reviews:

• One review criticizes the management and an RN for being rude and causing harm to residents, advising against placing family members in the facility for their safety.
• Another review shares a personal tragedy of a family member passing from Covid, expressing disappointment in the facility's response and care during the pandemic.
• Concerns about staffing issues and the impact on care quality are mentioned, including one instance of a staff member being exposed to Covid without proper protective equipment and not being compensated for time off.

Mixed Feedback:

• While there are mentions of staffing challenges, the kindness and caring nature of the staff are consistently noted, suggesting a dedicated team working under difficult circumstances.
• Visitors and family members are encouraged to visit and experience the facility firsthand, indicating that despite some negative reviews, there are many positive aspects to be considered.