Bickford Of Middletown

Positive Reviews:

• Employees in the Memory Care Unit are praised for going above and beyond in caring for residents, showing kindness, patience, and love.
• Administrative staff is described as easily accessible and quick to address concerns or issues.
• Many reviewers express satisfaction with the care their family members receive, noting that staff and management are always accessible and responsive to concerns.
• Staff is commended for their amazing, caring nature, and for providing peace of mind to families.
• Several reviews highlight the great staff, at-home feel, and the compassionate care provided to residents.
• One reviewer appreciates the transparent pricing and the absence of hidden costs, other than satellite TV.
• Long-term staff and steady management are mentioned positively, indicating a stable and welcoming environment.

Negative Reviews:

• Some reviewers criticize the employees for being lazy, not taking responsibility, and sometimes being rude to residents.
• Customer service is described as horrible by one reviewer, suggesting that residents or their families may have to take matters into their own hands.
• One review expresses disappointment with the lack of response from both the facility and corporate level, highlighting an issue with administration's knowledge and proactivity.

Mixed Reviews:

• While acknowledging the challenges of being short-staffed, one reviewer praises the staff for their incredible compassion and dedication to residents.
• Another review mentions the facility's good value for money and the quality of care that contributed to extending a resident's life expectancy.