Bethesda Care Center

Positive Aspects:

• Therapy services received positive mentions, indicating effectiveness in rehabilitation.
• Some residents experienced significant improvements in health and well-being, with one case highlighting a resident's recovery and extended life span after transferring to the facility.
• Staff at times were praised for their care and support, especially during critical moments such as end-of-life care.
• Family and resident events, such as trick or treating and carnivals, were appreciated for fostering community and joy.
• Rooms allow for personalization, making residents feel more at home.

Negative Aspects:

• Several reviews criticized the facility's operation, citing poor organization and leadership, leading to a distressing environment.
• Concerns about cleanliness and maintenance of resident's personal hygiene and clothing were frequently mentioned.
• Understaffing issues were noted, affecting the quality of care and leading to neglect in some cases, such as not providing regular showers or therapy.
• Food quality was criticized for being unhealthy and unappealing, with a lack of variety and reliance on deep-fried items.
• Facility infrastructure, including outdated rooms and presence of black mold, raised health and safety concerns.
• Communication and consistency in staff were lacking, with a high turnover of traveling nurses and aides.

Overall:

The facility has areas of strength, particularly in therapy services and some aspects of care, but faces significant challenges in operation, staff management, and maintaining a clean and safe environment. These issues have led to mixed experiences among residents and their families.