Bermuda Commons Nursing & Rehabilitation Center

Reviews for the senior living facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns. A few reviewers praised the attentive and kind staff, the cleanliness of the facility, and the quality of care provided to their loved ones, including successful rehabilitation stays and excellent support from the therapy team. Positive mentions also included the facility's ability to keep residents engaged through activities and the overall friendly atmosphere created by the staff.

However, several reviews raised serious issues regarding patient care and facility management. Concerns included instances of neglect, such as residents being left unattended, not receiving help with eating or personal hygiene, and experiencing falls. Complaints about the food being cold and not meeting dietary requirements were common. Some reviewers were distressed by the lack of communication from the staff, including not being informed about significant health events or updates on their loved ones' care. The cleanliness of the facility was also questioned, with reports of dirty rooms and unattended messes.

Particularly troubling were accounts of rude or uncaring staff behavior, with some staff members reportedly ignoring residents' needs or speaking to them inappropriately. There were also mentions of personal items and clothing being lost or not properly cared for. A few reviewers expressed frustration with the management's response to their complaints, feeling that their concerns were not taken seriously or adequately addressed.

Overall, while some families had positive experiences, a significant number of reviews suggest a need for improvement in patient care, staff behavior, and facility management. Prospective residents and their families may want to consider these reviews carefully and possibly seek further information or visit the facility themselves before making a decision.