Berkshire Commons

The reviews for this facility are overwhelmingly positive, highlighting the love, care, and compassion shown by the management and staff towards both residents and employees. Many reviewers express their satisfaction with the welcoming and friendly atmosphere, the cleanliness of the building, and the quality of care provided. The staff is praised for their professionalism, attentiveness, and the genuine concern they show for residents, treating them like family. The facility is described as beautiful, with a warm and homey feeling, and the food is noted to be delicious.

Several reviewers shared personal stories of how the staff went above and beyond to make their loved ones feel comfortable and at home, particularly praising the admissions process for its warmth and ease. The efforts of the staff during the COVID-19 pandemic are also commended, with increased communication and adherence to care guidelines providing peace of mind to families. The facility's activities and the sense of community among residents and staff are highlighted as well.

However, there is a stark contrast in a few reviews, with one describing the place as "absolutely awful" and alleging neglect and abuse. Another review claims serious neglect, including a delayed response to a medical emergency. These negative reviews are in the minority and contrast sharply with the numerous positive testimonials.

Overall, the consensus among reviewers is that this is an excellent facility with a dedicated staff, providing a safe, clean, and caring environment for its residents. The positive experiences shared by many suggest a strong recommendation for those seeking care for their loved ones or employment in a supportive and rewarding setting.