Benton House Of Decatur

The reviews for Benton House of Decatur offer a mixed perspective on the facility's services, staff, and overall environment. Some reviewers have praised the facility for its cleanliness, attentive and friendly staff, and the variety of activities available for residents. Positive comments highlight the facility's efforts to make transitions smooth for new residents, the special attention given by the activities director during challenging times, and the sense of family and community felt within the facility. The memory care services, in particular, received commendation for the care and personalized reports provided to family members.

However, there are significant concerns raised by some reviewers regarding the level of care, especially as residents' needs increase. One reviewer detailed a distressing experience where their mother, initially placed in assisted living and later in memory care, did not receive the promised level of support, leading to a recommendation for hospice care not due to terminal illness but for additional support with basic care needs. This reviewer also noted a lack of empathy and communication from the staff during their mother's final days. Other criticisms include management's lack of competence and problem-solving abilities, high staff turnover, and the facility's handling of behavioral issues related to Alzheimer's without adequate proactive measures.

While some reviews express dissatisfaction with the employment experience and management's handling of staff and resident issues, others commend the facility for its aesthetic appeal, maintenance, and the quality of food provided. The Benton House of Decatur is described by one reviewer as a "JEWEL" for senior living, emphasizing the passionate care and individualized attention residents receive from the staff.

In summary, while many reviews highlight the positive aspects of living or working at Benton House of Decatur, including the caring nature of the staff and the quality of the facilities, there are serious concerns about the level of care provided to residents with increasing needs and the management's response to these challenges.