Benton House Of Covington

Positive Feedback:

• Many families have expressed deep satisfaction with the care their loved ones receive, highlighting the facility's ability to make residents feel at home and well-cared for.
• Staff members, including the director, nurses, assistants, and even kitchen staff, are frequently praised for their kindness, attentiveness, and genuine concern for residents.
• Several reviews note significant improvements in their relatives' happiness and well-being since moving to the facility, with activities and social opportunities often mentioned positively.
• The memory care unit receives special commendation for its staff's handling of challenging situations with care, concern, and respect.
• The facility's cleanliness, quality of meals, and range of activities available for residents are also points of praise.
• Communication with families is highlighted as a strong point, with social media updates and staff responsiveness mentioned favorably.

Negative Feedback:

• A few reviews express serious concerns about the care quality, including repeated complaints about basic needs (like toilet paper) not being met and management's lack of response to these issues.
• One review criticizes the pay rate for CNAs, suggesting it is too low for the hard work they do.
• The quality of food received a specific negative mention, with one reviewer calling it "horrible."

Overall:

The majority of reviews for Benton House are overwhelmingly positive, with many families expressing gratitude for the care their loved ones receive. The staff is frequently praised for their dedication and kindness. However, there are a few significant concerns regarding care quality and staff compensation that potential residents and their families may want to consider.