Bentleys Extended Care

The reviews for this senior living facility are mixed, with some highlighting the exceptional care and kindness shown to residents, while others express serious concerns and dissatisfaction.

• Several reviewers praise the facility for its patient and kind staff, clean environment, and engaging activities. They appreciate the comfort and care provided to their loved ones, noting that the staff makes residents feel at home and are very responsive to family inquiries.
• Positive comments also mention the facility's efforts during the Covid-19 shutdown, the variety in meals provided, and the family-like atmosphere created by the staff and management.
• On the employment side, one reviewer shares a negative experience with the hiring process, describing it as unprofessional and disappointing.
• Concerns are raised about resident safety and care, with multiple reviews reporting instances of neglect, such as residents being left in soiled clothing, experiencing multiple falls, and not receiving timely assistance. There are also allegations of verbal abuse and theft.
• One particularly distressing review accuses the facility of abuse leading to a resident's removal and the filing of a police report. Another claims inadequate care contributed to a resident's death.
• Despite these serious allegations, some reviewers maintain that the facility offers top-notch care, with a dedicated and caring nursing staff, and recommend it for both short-term and long-term care.

In summary, while some families have had positive experiences, indicating that their loved ones received excellent care and felt valued, others express significant concerns about safety, respect, and professionalism. Prospective residents and their families should consider these mixed reviews carefully.