Benedictine Living Northfield

Summary of Reviews:

• There are concerns about the level of care and professionalism from the management, specifically the Director of Nursing (DON), with reports of unprofessional behavior and lack of responsiveness to staff and resident needs.
• One incident highlighted the absence of an emergency generator, which led to a resident's fall due to inadequate lighting during a power outage.
• Positive feedback includes the facility being new, spotlessly clean, with an open and airy atmosphere. Staff are described as caring and dedicated, and the meals prepared by an on-site chef received high praise.
• The facility offers a range of living options including Memory Care, Assisted Living, and Independent Living, located in a country setting across from Northfield Hospital.
• There's appreciation for the facility's pricing structure and the absence of charges for nurse assessments or preparation of long-term care insurance monthly claims.
• A touching personal account praises the facility for its high standards, cleanliness, competent aides, friendly atmosphere, and quality food, despite a minor complaint about a new charge for nursing services.
• Another review mentions the facility's good location and food, noting that the staff seems solid and happy.
• A particularly vivid review describes the facility as a cozy, welcoming environment with a standout staff member named Kernal, who embodies a care-first philosophy.