Bend Transitional Care

The reviews for the facility present a mixed picture, with experiences ranging from highly positive to deeply negative. Some reviewers praised the facility for its cleanliness, attractive decor, and the kindness and attentiveness of the staff. They highlighted the professionalism and helpfulness of the PT and OT staff, and one reviewer specifically appreciated the facility's efforts during their recovery from a broken ankle and back surgery.

However, several reviews raised serious concerns about the facility's administration, cleanliness, and staff responsiveness. Complaints included a lack of communication with family members, poor management of medications, and long wait times for assistance. One reviewer described the facility as dirty, with unclean bathrooms and towels, while another recounted a lack of basic care and attention to their loved one. Concerns about understaffing were mentioned, with reports of clients found on the floor trying to reach the bathroom on their own.

Some reviews pointed out specific instances of excellent care and helpful staff members, with a few employees receiving special mention for their patience and assistance. However, these positive notes were overshadowed by numerous accounts of neglect, unprofessional behavior, and a general lack of concern for the elderly patients. Issues with medication management, unanswered call bells, and inadequate responses to medical emergencies were frequently cited.

Despite the criticisms, some reviewers had positive experiences, noting the facility's state-of-the-art amenities and the compassionate care provided by most of the staff. They appreciated the warm, healthy, and loving environment aimed at helping clients heal and feel at home. The teamwork and dedication of the staff were highlighted as strengths of the facility.

In summary, while there are instances of commendable care and dedicated staff members, the facility also faces significant challenges related to cleanliness, staff responsiveness, and overall management. Prospective clients and their families may want to consider these varied experiences when making decisions about care.