Benchmark Senior Living At Woburn

Benchmark Woburn has received a variety of reviews highlighting different aspects of its service and facilities. Many reviewers praise the assisted living and memory care services, noting the gorgeous apartments, top-notch staff, and the active, well-cared-for residents. The location is described as terrific, and the care provided as top-notch, with special mention of the hardworking staff.

Employees and visitors alike commend the clean building, delicious food, and the joy of interacting with residents. The atmosphere is described as great, with a new facility that impresses many. However, there are concerns about the quality of care and food declining over time, with some pointing out high employee turnover rates and inadequate staff training to handle the demand of non-ambulatory residents.

One review shares a personal story of a significant improvement in their mother's condition after moving to Benchmark Woburn, highlighting the transformative care and attention she received. Staff members express pride in their work, emphasizing the comprehensive care plans, activities, and the positive feedback from residents and their families.

Despite the positive feedback, some reviews criticize the management and operational aspects, such as customer service, wages for employees, and staffing levels in the dining room. Concerns about the dining experience and the lack of activities for residents are also mentioned, suggesting areas for improvement.

Overall, Benchmark Woburn is appreciated for its exceptional care, dedicated staff, and the positive impact on residents' lives, though some reviews suggest there is room for improvement in management and operational efficiency.