Benchmark Senior Living At Leominster Crossings

Positive Reviews:

• Many reviewers love Leominster Crossings for its warm, compassionate staff and homelike environment, making it a perfect place for loved ones.
• Residents and their families appreciate the friendly community, attentive staff, and the range of activities and events that foster a great sense of community.
• Specific praise is given for the facility's ability to make residents feel blessed, safe, and happy, with one resident celebrating four birthdays there and feeling content with all aspects of life at Leominster Crossings.
• The Activities Director is commended for keeping residents physically and mentally active, with special mention of the involvement in holiday parties which showcases the staff's commitment and love.

Critical Reviews:

• One review expresses disappointment with the facility's failure to live up to its promises in personalizing service, excellence, respect, integrity, and embracing change, citing issues with management and staff turnover.
• Concerns are raised about the patient care quality, particularly in the Memory Care Program, with a family having to bring in an outside medical professional to correct the staff's approach to care.
• The facility's interest in placing a resident in a locked unit, against the advice of an outside medical professional, is criticized as a testament to the staff's incompetence.

Mixed Reviews:

• While some families have had to look elsewhere due to specific needs or availability, they still found the staff engaged and caring during their visit.