Belmont Village Senior Living St. Matthews

Reviews of Belmont Village senior living community present a mixed picture, with many praising the care, staff, and facilities, while others raise concerns about management, care levels, and policies.

• Many reviewers commend the excellent staff, caring environment, and the quality of meals provided, highlighting the staff's kindness and attentiveness.
• The Circle of Friends program and various opportunities for resident engagement through volunteerism are particularly praised, indicating a strong community spirit.
• Some reviews express satisfaction with the beautiful facilities, the warm and homey common areas, and the overall welcoming atmosphere for residents and their families.
• However, there are significant concerns regarding poor communication, especially about medication management and response to inquiries, as well as inconsistencies in care such as bi-weekly showers.
• Critics argue that the facility's presentation as a caring environment may be misleading, pointing to issues with staff training, policy enforcement, and the adequacy of care for residents needing more intensive nursing services.
• There are alarming reports of neglect, bed bugs, and inadequate assessment of residents' needs leading to situations where the facility was unable to provide necessary care.
• Some reviews also mention dissatisfaction with the management and the perceived high cost relative to the level of care and services provided, suggesting the facility operates more as a social model than a comprehensive care provider.

In summary, while Belmont Village receives accolades for its staff, programs, and facilities, there are serious concerns about its management practices, care consistency, and the transparency of its care model. Prospective residents and their families are advised to conduct thorough research and consider all aspects of care and management before making a decision.