Belmont Village Senior Living Lakeway

Reviews for the senior living community highlight a mix of experiences, with many positive remarks about the staff's friendliness, helpfulness, and the quality of care provided. One reviewer expressed gratitude for the accommodating staff during their visit to see their grandmother, noting the special attention and care from certain staff members, despite some areas for improvement in room ambiance. Another review from an employee praised the work environment and the residents they serve.

However, there were concerns about selective attention from staff, with one visitor observing unhelpful behavior and rudeness towards residents. Another review mentioned a distressing incident where a resident was found neglected. Issues with management and staffing were also noted, including complaints about scheduling, communication, and a chronic understaffing problem that affected the quality of care.

On a positive note, many reviews praised the facility's cleanliness, the variety of amenities and activities available, including a pool, theater, gym, and regular excursions. The food was described as restaurant-quality, and the staff's kindness and dedication to making residents comfortable were frequently mentioned. The community was also commended for its holiday decorations and the overall atmosphere.

Overall, while there are areas for improvement, particularly in staffing and some aspects of resident care, the majority of feedback highlights a caring and attentive staff, a range of engaging activities, and a clean, welcoming environment.