Belmont Village Senior Living Albany

Belmont Village receives a mix of reviews, highlighting both positive and negative experiences. Many families express gratitude for the compassionate care and rich community life provided to their loved ones, particularly praising the staff's professionalism, kindness, and the facility's engaging activities. The environment is described as beautiful, clean, and resembling a fancy hotel, with exceptional food and a variety of social interactions and activities available.

However, some reviews raise concerns about the level of attention and care, particularly for residents with more advanced needs. Issues such as inattentive staff, neglect, and lapses in safety measures are mentioned. One review specifically criticizes the facility for not promptly addressing a resident's unattended departure and another mentions poor response to a maintenance issue. There are also complaints about staff turnover affecting the continuity of care and some instances of unprofessional behavior from the front desk employees.

Despite these criticisms, many reviews reflect a deep appreciation for Belmont Village's efforts to create a supportive and engaging environment for seniors, especially during challenging times like the COVID-19 pandemic. The facility's approach to keeping residents active, involved, and well-cared for is frequently commended. Families have shared heartfelt stories of their loved ones enjoying their time at Belmont Village, highlighting the positive impact on their lives.

In summary, while Belmont Village garners praise for its amenities, staff, and community environment, there are notable concerns regarding specific aspects of care and safety that prospective residents and their families may want to consider.