Bella Terra

Summary of Reviews for Bella Terra Senior Living:

• Several reviews criticize the management and staff, mentioning high turnover, lack of professionalism, and inadequate care for residents.
• Complaints about the facility being understaffed, leading to poor resident care, including hygiene and maintenance issues.
• Negative remarks about the cleanliness of the building, with mentions of mold and a general lack of upkeep.
• Concerns raised about the ethical practices of the facility, including misleading information regarding Medicaid and rent increases.
• Some reviews express dissatisfaction with the atmosphere of the facility, describing it as lifeless and comparing it unfavorably to a nursing home.
• Issues with COVID-19 management and communication, as well as problems with pests like bed bugs.
• Despite the criticisms, there are positive comments about the community feeling, spacious apartments, and some staff members being helpful and caring.
• Positive experiences shared by a long-term employee and family members of residents, highlighting improvements under new management, the sense of family, and the inclusion of amenities like an indoor heated pool.

Overall, the reviews for Bella Terra Senior Living present a mixed picture, with significant concerns about management, staffing, and maintenance, alongside some positive feedback about the community and care provided to residents.