Bay Vue Nursing And Rehabilitation Center

Reviews of the senior living facility present a mixed picture, with some highlighting positive experiences and others raising serious concerns:

• Several reviewers appreciate the quality of food, cleanliness, and the caring and compassionate staff. They note the facility's attentiveness to residents and commend the management for being responsive to concerns.
• Positive remarks also include the facility's location, with one mentioning it being "right on the river," and others praising the staff for treating everyone like family, maintaining a clean environment, and providing excellent care.
• However, there are significant concerns raised about the level of care and management. Some reviews mention inadequate rehabilitation services, with limited engagement on weekends and complaints about the facility's responsiveness to phone calls and messages.
• Critics highlight issues with cleanliness, management, and staff attitudes. There are alarming reports of neglect, lack of privacy, and inadequate medical care. One review mentions a resident being left in a compromising situation, while another talks about bed bugs, unwashed residents, and staff mistreatment.
• Financial and administrative issues are also a concern, with reports of unpaid bills and difficulty in contacting management. Some reviews suggest a lack of supplies and accuse the facility of fraudulent practices.
• Despite these criticisms, a recent review claims significant improvements at the facility, including a complete staff overhaul, renovations, and a more professional, attentive approach to care. This reviewer highly recommends the facility based on recent changes.

In summary, while there are heartfelt endorsements of the facility's staff and environment, there are also grave concerns about the quality of care, management, and cleanliness. Prospective residents and their families should consider these reviews carefully and conduct thorough research.