Bath Manor Special Care Centre

Negative Reviews:

• Reports of dangerous conditions, with call lights going unanswered and important medications not given on time.
• Instances of unkind treatment towards residents and inadequate response times for pain medication.
• Complaints about the cleanliness of the facility, including dirty rooms, floors, and furniture.
• Concerns about resident supervision, particularly at night, and issues with bed bugs and personal belongings being mishandled.
• Feedback on the staff being overwhelmed, with reports of a nursing assistant being responsible for 40 patients alone.
• Complaints about the facility's management and accusations of prioritizing profit over care.

Positive Reviews:

• Praise for the therapy department, described as magnificent, and the effectiveness of physical and occupational therapy.
• Several employees expressed pride in working at the facility, highlighting a family environment, teamwork, and a focus on resident care.
• Positive remarks about the caring and attentive staff, including the nursing team, dieticians, social workers, and administrative staff.
• Residents and their families appreciated the quality of care, the cleanliness of the building, and the variety of food options available.
• Some reviews highlighted the facility's efforts to make residents feel welcomed and cared for, with specific staff members going above and beyond to uplift residents' spirits.

Mixed Reviews:

• While some reviews criticized the facility for poor care and management, others praised the staff's dedication and the quality of therapy services.
• Experiences seem to vary significantly, with some residents and employees having a very positive view of the facility, while others had negative experiences.