Bartley Healthcare Nursing & Rehabilitation

Negative Reviews:

• Several reviewers express extreme dissatisfaction, citing issues such as neglect, unprofessional behavior, and abuse. Complaints include patients being left unattended, medication errors, lack of hygiene care, and verbal abuse towards both patients and family members.
• Some reviewers report that the facility is understaffed, with staff members often mentioning being overworked and underpaid.
• There are accounts of poor communication and responsiveness from the administration, with calls going unanswered and concerns not being addressed.
• Several family members felt that their loved ones were unsafe and poorly treated, leading to negative health outcomes. There are mentions of the facility being reported to state authorities for investigation.

Positive Reviews:

• A few reviewers had positive experiences, thanking the facility for the care provided to their loved ones. They mention successful rehabilitation stays and express satisfaction with the transition to assisted living when needed.
• Positive comments also highlight the facility's cleanliness, the friendliness of the staff, and the quality of the physical therapy and occupational therapy teams.
• Some family members appreciate the facility's efforts to accommodate visits and interactions, especially during COVID-19 restrictions, and mention specific events and amenities that their loved ones enjoyed.
• An employee with a family member in rehab at the facility expresses confidence in the care provided and respect for the administration team.

Mixed Reviews:

• While some reviewers acknowledge the cleanliness of the facility and the professionalism of certain staff members, they also point out significant issues with nursing care, administrative responsiveness, and overall compassion.
• There are mentions of both positive and negative interactions with staff, with some employees being praised for their dedication and others criticized for their attitude and behavior.