Balfour Retirement Community

Negative Reviews:

• Residents experiencing quarantine despite negative tests, leading to mental health deterioration.
• Reported hostile and threatening work environment for staff, with issues in staffing and management.
• Claims of poor management, with calls for better nursing staff.
• Concerns over understaffing, low employee pay, and poor resident care.
• Feedback on extremely rude staff and overall negative experiences.
• Complaints about the level of care not matching the high fees, including lack of assistance and attention to residents' needs.

Positive Reviews:

• Front staff praised for being welcoming and organized.
• Some family members found the care and service for their loved ones to be incredible, noting the staff's patience and love.
• An occupational therapist highlighted the high quality of care and staff commitment.
• Employee satisfaction mentioned, with positive remarks about the work environment and management.
• Some reviews noted excellent round-the-clock care and a personal, caring approach to resident care.
• Staff recognized for being helpful and friendly, though some improvements in food options were suggested.

Mixed Feedback:

• While some reviews highlight excellent care and a positive environment, others point to significant issues with staffing, management, and resident treatment.
• Food quality and variety received mixed feedback, indicating room for improvement in catering to dietary needs.