Balfour Cherrywood Village

Positive Feedback:

• Staff praised for being talented, caring, and making residents' situations safer and more tolerable.
• Community described as amazing, with residents enjoying multiple activities and appearing well-groomed, engaged, and loved.
• Facility offers a wide range of activities and outings, particularly appreciated by residents with Alzheimer's.
• Residents are treated with individuality, respect, and have access to a variety of social opportunities.
• High level of care and engagement from nurses and caregiver staff, creating a lively and fun community atmosphere.
• Quality of services in the day program for Alzheimer’s Disease noted as pleasing, with a welcoming and wholesome environment.
• Facility well-maintained, with residents appearing clean, loved, and valued. Regular updates provided to family members.

Negative Feedback:

• Issues with being let into the facility, with long wait times reported.
• Concerns raised about the safety and management under new leadership, with incidents of resident abuse and wandering.

Staff Acknowledgment:

• Specific staff members across various roles commended for their dedication and hard work during the COVID-19 pandemic.
• Front desk staff, particularly mentioned for being welcoming and helpful.
• Executive Director and Director of Health & Wellness specifically thanked for their role in easing transitions for residents.