Balfour At Stapleton

Positive Highlights:

• Described as exciting, sexy, clean, and luxurious with delicious food.
• Staff praised for being professional, caring, and attentive.
• Facilities are compared to five-star hotels, with spacious apartments and modern amenities.
• Memory Care services highlighted for exemplary care, freedom of movement for residents, and responsive staff.
• Many reviews commend the friendly and knowledgeable staff, great food, and the overall environment.
• Special mention of the community event director for keeping residents active and engaged.
• Facility aesthetics and cleanliness are consistently praised.
• Some employees express satisfaction with their workplace, highlighting great team dynamics and resident care.

Negative Feedback:

• One review criticizes the company's policies and lack of compassion, detailing a negative experience with billing after a resident's death.
• Concerns about care decline during and after Covid, with staff shortages and lack of attention to residents.
• Incidents of racial discrimination faced by a resident, leading to her leaving the facility for her safety and mental health.
• Report of a Balfour-branded vehicle driving recklessly, raising concerns about staff behavior outside the facility.
• Some dissatisfaction with cleanliness and maintenance, particularly for a resident with dementia.

Mixed Reviews:

• While many reviews highlight the excellent staff and facilities, some express concerns over care quality, staff turnover, and specific negative incidents.