Balfour Ann Arbor

Positive Feedback:

• Many reviewers praise the amazing staff, great food, and the lively atmosphere of the facility.
• The facility's attention to detail in making retirement life comfortable and easy is highly commended.
• Several reviews highlight the exceptional amenities available to residents, including top-notch culinary experiences and concierge/transportation services.
• The community is described as gorgeous with an awesome community vibe, very friendly and helpful staff.
• Staff at all levels, from maintenance to management, are noted for their inclusivity and welcoming nature.
• Some reviewers, including former employees and family members of residents, express deep appreciation for the care, dignity, and respect shown by the staff.
• The facility is described as beautiful with exceptional service, professional and caring staff, and delicious food.

Critical Feedback:

• One resident criticizes the facility for high employee turnover, maintenance issues, and a perceived lack of responsiveness to suggestions for improvement.
• Concerns are raised about the mixing of independent, assisted, and memory care residents contrary to initial assurances, leading to dissatisfaction.
• Issues with leadership at the Ann Arbor location are mentioned, including unreturned personal items and misleading information about facility features.
• Complaints about the facility not fulfilling promised services, high costs, and a focus on profit over resident care are noted.
• A subcontractor mentions not being paid for their services, highlighting financial disputes.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff, amenities, and community atmosphere, some reviews express significant concerns about management practices, financial issues, and the overall organization of the facility.
• Prospective residents and employees are encouraged to consider both the positive experiences shared and the criticisms raised when making decisions about Balfour.