Baldwin House - Grand Rapids

Positive Reviews:

• Staff, including the Director and Assistant Director, praised for reducing stress and providing exceptional support during a resident's transition.
• Facility described as clean, warm, and welcoming with amenities like a theatre room, exercise room, craft room, chapel, and more.
• Personalized care and attention from staff, including caregivers, pharmacy services, and physical therapy, highlighted as a major benefit.
• Close proximity to family members and the sense of a safe, upscale community appreciated by residents and their families.
• Some staff members, including weekend managers, express pride in their work and invite others to tour the facility.

Negative Reviews:

• Incidents of perceived elder abuse and intimidation, including threats of eviction for speaking out against management decisions.
• Specific case of a resident being served an eviction notice for informing others about an allegedly illegal parking fee imposition.
• Accusations of the facility refusing to renew leases in retaliation for residents raising legitimate concerns.
• Claims of staff being rude and racist towards other staff members, suggesting a need for diversity training.
• General dissatisfaction with the level of care, including an incident where a resident was not provided dinner, described as "disgusting."
• Overall negative sentiment from some reviewers, describing the place as horrible for seniors, with indignant staff and unhappy residents.