Azura Assisted Living and Memory Care of Brookfield at Mierow Farm

Positive Reviews:

• Azura has been praised for providing a new chapter in residents' lives, with large, inviting rooms and a range of activities that keep residents active and happy.
• Staff members, including the activity director, have been highlighted for their attentiveness and friendly demeanor towards residents and their families.
• Some reviewers have noted the facility's cleanliness, the caring nature of the staff, and the well-planned community layout that feels comfortable and like home.
• Several reviews mention the facility's efforts to engage residents in activities and fulfill their wishes, such as playing tennis or going golfing, through their MOSAIC Dreams program.
• Family members have appreciated the support from staff in navigating transitions to memory care and hospice services.
• Employees have expressed satisfaction with their working environment, highlighting supportive management and a clean, safe facility.

Negative Reviews:

• One reviewer reported a negative experience with the hiring process, claiming to have been made to work for free during a shadowing day and never receiving a promised job offer.
• Concerns have been raised about the facility's ability to adequately care for residents with specific needs, such as those at risk of falling, citing instances of falls and inadequate response times.
• Some reviews have criticized the facility for inexperienced staff, minimal professional staff, and a lack of thorough checks on residents, leading to accidents.
• There have been complaints about the facility's pricing, with one reviewer noting a significant increase in costs over a short period.
• Staffing challenges have been acknowledged, with some feeling that room cleaning and laundry services could be improved.

Mixed Reviews:

• While many reviews praise the facility for its care and environment, concerns about staffing and the handling of specific resident needs suggest areas for improvement.
• The facility's efforts to create a welcoming and engaging environment for residents are widely recognized, though the execution in some areas, particularly around safety and staffing, has been questioned.