Azalea Hills

Positive Reviews:

• Many reviewers have praised the level of care and attention provided to residents, highlighting the staff's dedication to ensuring residents' safety, health, and enjoyment.
• Several reviews commend the facility for its engaging activities, especially during challenging times, and for creating a sense of community among residents.
• Some family members have expressed gratitude for the compassionate and personalized care their loved ones receive, comparing the experience to living in a five-star hotel.
• The facility has been described as beautiful, with clean, spacious rooms, and the food has received compliments for being great and served in generous portions.

Negative Reviews:

• Concerns have been raised about misleading information on the website and in communications from management, leading to unmet expectations.
• Criticisms include the facility's cleanliness, with reports of filthy conditions, torn and tattered furniture, and a pervasive smell of mold.
• There are complaints about the quality and appropriateness of the food, particularly for residents with specific dietary needs, and allegations of residents feeling bullied or intimidated when raising concerns.
• Some reviews mention a decline in the quality of care and management over time, with issues related to understaffing and a lack of accountability from management.

Mixed Feedback:

• While some reviews highlight the facility's potential and past achievements under good management, others point out a significant decline in standards, including care, cleanliness, and staff morale.
• The facility's environment and amenities receive both praise and criticism, with some calling it beautiful and others noting its deterioration and lack of maintenance.